Conversation analysis and health in one app. Finally.

We collaborate with leaders in their fields

Why E.V.A. Insights?

  • Seamless integration into your existing infrastructure.
  • Zero costs for development of in⁠-⁠house analytics.
  • Increased customer satisfaction and retention.
  • High-quality, measurable data on assistant performance.
  • Everything in one single user⁠-⁠friendly interface.
  • Expert Customer Support.

„Insights allows us to better understand conversations with our users, allowing us to respond more flexibly and accurately.“

Lukáš Kollmann
Lukáš Kollmann
Product Owner, Raiffeisenbank

Outstanding functions

Insights is the only tool on the market designed for comprehensive conversation analysis and monitoring the overall health of your virtual assistant.

Advanced analytics

Understand user behavior and needs through conversational analysis across all your data.

Advanced filtering and search

Get insights into how your users actually speak. Filter by sentiment, topics, actions, objects, or specific phrases.

Conversation success metrics

Rate conversations based on customized criteria so you know about issues before they show up in NPS or complaints.

Detection of weak points

Precise identification of topics and situations where the assistant fails (false positives, fallbacks, handoffs, apologies, failed conversations) allows you to react quickly.

Overview of trending topics and issues

Automatic detection of trending topics and emerging user requests provides you with timely insights for further improvements.

Interactive visualization

Visual representations of the most frequent utterances and topics help you easily identify patterns and priorities in your data.

Overal health

An instant textual overview of your assistant’s performance, including key issues and areas for optimization.

Features you will appreciate

We emphasize high flexibility and practical solutions.

Flexibility

Insights are completely independent of the underlying technology, whether it is NLU, LLM, or human.

Easy data upload

Analyze data from historical sources or other communication channels, without limitations to live API connections.

High-quality training data

You will get direct input for optimizing your language model and creating new scenarios thanks to the analysis of real user utterances.

What you get

99,9 %
data coverage 1

Fast processing of all data eliminates inaccuracies caused by sampling.

3x
higher efficiency in findings 2

Conclusions from analyzing real conversations. No guesswork, just data.

78 %
analyst time saved 3

Ready-made paths to quickly identify issues and trace their root causes.

99,9 %
Insights
Standard tools
3x
Insights
Standard tools
78 %
Insights
Standard tools

Seamless Integration

Our solution smoothly connects with your existing platforms, chatbots, and voicebots.

Avoid Unnecessary Expenses

No need to invest in developing your own tools — our top-tier analytics are ready to use right away.

Enhanced Customer Satisfaction

More successful interactions lead to greater customer satisfaction and stronger long-term relationships.

Performance Tracking

Gain clear, accurate insights into how your digital assistant is performing. Measurable data allows you to optimize efficiency and achieve better outcomes.

Everything in One Place

Manage all aspects of your assistant from a single, intuitive interface — no need to switch between platforms.

LLM Conversation Guarding

Be sure that conversations remain in line with your company’s internal policies and compliance.

Find out why they chose us

„Insights clearly and numerically confirmed our assumptions and showed us where to focus our efforts to improve customer satisfaction.“

Lukáš Spurný
Lukáš Spurný
Product Owner

„Insights allows us to better understand conversations with our users, allowing us to respond more flexibly and accurately.“

Lukáš Kollmann
Lukáš Kollmann
Product Owner

„It’s basically a Hotjar for chatbots. A must-have for serious virtual assistance development.“

Roman Ráž
Roman Ráž
Innovation Manager

Tool comparison

Insights Standard tools
Basic interaction metrics
Identifying trends
Assistant’s health
Managing multiple assistants
Easy integration
Identifying false positives
Insights Standard tools
Topic detection
Conversation analysis
Fallback detection
Utterance filtering
Language analysis
Objects and actions relationships
Insights Standard tools
Sentiment detection
Time series
Topics and trends
NPS extrapolation
Compliance supervision
Hallucination detection

Free your hands with Insights analytics Get started now.

The demo is completely free and comes with no obligation.

FAQ

How quickly will I get results after uploading data?

That depends on the amount of uploaded data. If you upload several months’ worth of conversations at once, processing may take up to 24 hours. For incremental uploads, such as daily batches, results will be available in just a few minutes. In both cases, results become accessible immediately after each processing phase is completed.

Do I need a direct API connection?

No, you don’t. E.V.A. Insights allows manual CSV data uploads, ideal for one-off analyses, testing, or working with historical data. Fully automated API integration is available for long-term use.

Is E.V.A. Insights suitable for smaller chatbot projects?

Yes, the tool is designed to help both large corporate chatbots and smaller teams that want to quickly identify and address their assistant’s weaknesses and improve customer experience.

Is the app suitable for beginners?

E.V.A. Insights is designed to be user-friendly, even for those without prior experience in analytics tools. Its intuitive dashboard, ready-to-use metrics, and visualizations allow you to get insights quickly without the need for complex analyses.

How is the data I upload protected?

E.V.A. Insights supports masking of sensitive data (e.g., names, card numbers) and only analyzes anonymized data. Additionally, the system allows role-based access control so only authorized users can access the data.

Does it depend on the chatbot/voicebot technology I use?

No, it doesn’t. We process only conversational data, meaning we can analyze interactions from both traditional solutions and new systems built on large language models (LLMs) with GenAI.

What data is uploaded to E.V.A. Insights?

E.V.A. Insights primarily works with conversational data exchanged between users and the chatbot/voicebot. However, it also allows the integration of user satisfaction metrics (e.g., NPS) and technical data (e.g., recognized intents and entities). These additional data points enrich the analysis, providing deeper insights into conversations.

  1. We state 99.9% because we lose 0.1% due to data anonymization.
  2. A qualified estimate of how much more effective targeted analysis is compared to blind searching.
  3. Empirically proven time savings by filtering only relevant conversations.