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„Insights allows us to better understand conversations with our users, allowing us to respond more flexibly and accurately.“
Conversation Intelligence with Insights delivers unique results and is essential for improving communication with users
Gaining insight into customer interactions is crucial for effective communication and increasing customer satisfaction. Insights is the only tool on the market that enables comprehensive conversation analysis and monitors the overall health of your virtual assistant.
Understand user behavior and needs through conversational analysis across all your data.
Get insights into how your users actually speak. Filter by sentiment, topics, actions, objects, or specific phrases.
Rate conversations based on customized criteria so you know about issues before they show up in NPS or complaints.
Precise identification of topics and situations where the assistant fails (false positives, fallbacks, handoffs, apologies, failed conversations) allows you to react quickly.
Automatic detection of trending topics and emerging user requests provides you with timely insights for further improvements.
Visual representations of the most frequent utterances and topics help you easily identify patterns and priorities in your data.
An instant textual overview of your assistant’s performance, including key issues and areas for optimization.
We emphasize high flexibility and practical solutions.
Insights are completely independent of the underlying technology, whether it is NLU, LLM, or human.
Analyze data from historical sources or other communication channels, without limitations to live API connections.
You will get direct input for optimizing your language model and creating new scenarios thanks to the analysis of real user utterances.
Fast processing of all data eliminates inaccuracies caused by sampling.
Conclusions from analyzing real conversations. No guesswork, just data.
Ready-made paths to quickly identify issues and trace their root causes.
Our solution smoothly connects with your existing platforms, chatbots, and voicebots.
No need to invest in developing your own tools — our top-tier analytics are ready to use right away.
More successful interactions lead to greater customer satisfaction and stronger long-term relationships.
Gain clear, accurate insights into how your digital assistant is performing. Measurable data allows you to optimize efficiency and achieve better outcomes.
Manage all aspects of your assistant from a single, intuitive interface — no need to switch between platforms.
Be sure that conversations remain in line with your company’s internal policies and compliance.
„Insights clearly and numerically confirmed our assumptions and showed us where to focus our efforts to improve customer satisfaction.“
„Insights allows us to better understand conversations with our users, allowing us to respond more flexibly and accurately.“
„It’s basically a Hotjar for chatbots. A must-have for serious virtual assistance development.“
In today’s digital world, gaining insight into customer interactions is essential for effective communication and customer satisfaction.
Conversation analysis with E.V.A. Insights delivers unique results and is vital for improving communication with users.
| Insights | Standard tools | |
| Basic interaction metrics | ||
|---|---|---|
| Identifying trends | ||
| Assistant’s health | ||
| Managing multiple assistants | ||
| Easy integration | ||
| Identifying false positives |
| Insights | Standard tools | |
| Topic detection | ||
|---|---|---|
| Conversation analysis | ||
| Fallback detection | ||
| Utterance filtering | ||
| Language analysis | ||
| Objects and actions relationships |
| Insights | Standard tools | |
| Sentiment detection | ||
|---|---|---|
| Time series | ||
| Topics and trends | ||
| NPS extrapolation | ||
| Compliance supervision | ||
| Hallucination detection |
The demo is completely free and comes with no obligation.
Sentiment analysis is one of the core metrics used to evaluate conversations. Each user request or mention of a product includes a percentage breakdown of negative, neutral and positive sentiment. Sentiment is also tracked across individual conversation topics. E.V.A. Insights offers a range of similar metrics to help you better understand user interactions.
That depends on the amount of uploaded data. If you upload several months’ worth of conversations at once, processing may take up to 24 hours. For incremental uploads, such as daily batches, results will be available in just a few minutes. In both cases, results become accessible immediately after each processing phase is completed.
No, you don’t. E.V.A. Insights allows manual CSV data uploads, ideal for one-off analyses, testing, or working with historical data. Fully automated API integration is available for long-term use.
Yes, the tool is designed to help both large corporate chatbots and smaller teams that want to quickly identify and address their assistant’s weaknesses and improve customer experience.
E.V.A. Insights is designed to be user-friendly, even for those without prior experience in analytics tools. Its intuitive dashboard, ready-to-use metrics, and visualizations allow you to get insights quickly without the need for complex analyses.
E.V.A. Insights supports masking of sensitive data (e.g., names, card numbers) and only analyzes anonymized data. Additionally, the system allows role-based access control so only authorized users can access the data.
No, it doesn’t. We process only conversational data, meaning we can analyze interactions from both traditional solutions and new systems built on large language models (LLMs) with GenAI.
E.V.A. Insights primarily works with conversational data exchanged between users and the chatbot/voicebot. However, it also allows the integration of user satisfaction metrics (e.g., NPS) and technical data (e.g., recognized intents and entities). These additional data points enrich the analysis, providing deeper insights into conversations.
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